Maximize your customer experience.

CXOffshore Outsourcing Solutions

With a central emphasis on human engagement in contact center support, CXOOS revolutionizes the contact center landscape, establishing an integrated employee experience globally. This approach integrates organizational strategies, knowledge sharing, training, and technology across the big three channel segments

Traditional Agent Services Model

Agent-delivered customer service managed and measured according to industry benchmarks and procedures.

Managed Services Model

Team of skilled experts is deployed to manage the support model at an enterprise level

HINT: This is the horse we're backing

Future-ready Tech-enabled Contact Center Ecosystem Model

Employs technology, analytics, and AI to empower agents in handling intricate customer inquiries, elevating Agent Experience and service quality. Integrating AI+HI, we innovate Digital CX across channels.

Years of experience

Humanized call center

We leverage our 15 years of multi-vertical industry experience to operationalize and customize our comprehensive Agent Services solutions.

Digital billing

BPO Market Trends

A McKinsey survey conducted to identify the increased post-pandemic complexities in agent services, stated that Customer Care leaders has mentioned the following as key challenges:

.01

Enhancing agent experience

.02

Building training excellence to help agents meet the complex queries and drive overall performance

.03

Data analytics and BI involved strategies to identify gaps and help leaders in process excellence to enhance CX.

.04

Increase focus on service strategies that involve agents as the prime focus, while building the CX ecosystem

Features

Why CXOffshore Outsourcing Solutions?

Utilizing our Accelerating Consistent Excellence ACE framework, we ensure consistent delivery of results. This involves monthly goal-setting discussions, analytics-driven agent Behavioral Quotient (BQ) management, and team engagement through group activities. We foster a coaching culture via virtual training, agent incentives, and recognition, supported by a performance management playbook and centralized control tool.

.01

Ecosystem of Customer Experience

Encourages performance beyond metrics, driving enhancements in the brand and throughout the customer journey via value stream mapping, data analytics, process re-engineering, and risk & compliance measures.

.02

Harnessing emerging strategic markets.

We assist in venturing into untapped global markets, ensuring optimal balance between talent acquisition and cost efficiency. Our strategy centers on assessing labor market saturation and frameworks in emerging markets, minimizing delivery risks.

.03

Digitize voice communications.

We're your ideal partner for driving digital CX innovation across Voice, Chat, & Messaging operations, enriching customer journeys across multiple channels.

See why you should choose CXOffshore Outsourcing Solutions

In addition to our 15+ years of industry expertise, we offer a
budget-friendly solution tailored to meet your business requirements.

Request for our free quote

Learn about our solutions, contact center & technology

Explore our comprehensive solutions encompassing contact center expertise and cutting-edge technology.
Reach out to discover more about how we can elevate your operations.